Polycom Webcam V500 User Manual

Administrator’s Guide  
for the V500 System  
July 2004 Edition  
3725-21743-003/A  
V500 Version 7.0  
Connect. Any Way You Want.  
 
VideoVoiceDataWeb  
About this Guide  
The Administrator’s Guide for the V500 System is for administrators of the  
V500 system who need to:  
Learn about and set up the system hardware  
Configure the system  
Customize the behavior and appearance of the system for easy and efficient  
use  
Obtain information about calls made by the system, and gather usage and  
performance data  
Troubleshoot any issues that occur with the system  
Other documents available for the V500 system include:  
Setting Up the System, which describes how to install the hardware  
The Getting Started Guide, which describes how to place calls and perform other  
video calling tasks  
Setup Sheets, which describe how to install optional hardware  
Release Notes  
For support or service, please contact your Polycom distributor or go to Polycom  
Polycom recommends that you record the serial number of your V500 system here  
for future reference. The serial number for the system is printed on the unit.  
System Serial Number: ____________________________________________  
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Contents  
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1
Introducing the V500 System  
Your V500 video conferencing system is a state-of-the-art visual collaboration tool.  
With crisp, clean video and crystal-clear sound, your V500 system provides the  
essential tools your home or small business needs for video conferencing over  
broadband networks.  
What’s in this Chapter?  
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Administrator’s Guide for the V500 System  
Key Features  
Rich Conference Experience  
Best-in-class video algorithms — The H.264 video algorithm provides  
smooth, natural TV-like video.  
State-of-the-art audio quality — The V500 system offers Polycom Siren™ 14,  
a 14 kHz frequency response that delivers CD-quality sound.  
See more with single-monitor systems — Use Dual Monitor Emulation  
(split-screen viewing) to see more even when you only have room for one  
monitor.  
Language support — Use the V500 system user interface, remote control, and  
web interface in any of twelve languages.  
Enhanced User Experience  
Customizable home screen — Customize the home screen to support  
different types of users:  
Novice users — Offer just a few options, so users need little or no training.  
Advanced users — Provide a wide range of video conferencing features.  
Customizable look and feel — Set up the workspace to suit your  
environment.  
Easy-to-use remote control — Navigate through the configuration screens and  
place calls easily using the remote control.  
Enter text — Press the number buttons to enter text using the method  
commonly used with cell phones.  
Color-coded buttons — Find buttons for related features quickly since  
they are color coded.  
Separate buttons for calling and hanging up — Call and hang up without  
confusion even if you have never made a video call before.  
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Chapter 1 - Introducing the V500 System  
Many ways to use the directory — Find information in the directory using the  
method you find most convenient.  
Assign entries to categories — Sort your directory by department or  
category.  
Search by name — Quickly find people by entering the first, middle, or  
last name.  
Find others and let them find you — Register with the Global Directory  
Server and make it easy to call other registered systems and just as easy for  
the other registered systems to call you. The system automatically copies  
the global directory to your system periodically, so entries are always  
available.  
Easy Installation  
Firewall (UPnP™) support — The V500 system offers support for routers that  
support UPnP (Universal Plug and Play) NAT traversal, making video  
conferencing setup easier for users in homes and small offices.  
IP or ISDN calling — The V500 system has a built-in 10/100 Mb Ethernet port  
for IP calls. Add the optional single BRI network interface to make calls over  
your ISDN telephone lines.  
Easy configuration wizard — The system setup wizard detects your network  
connections and guides you through configuring the system to work on an IP  
network or ISDN.  
Fully broadband capable — The standards-compliant V500 system works  
with any other H.323 system.  
Auto-sensing power supply — The system automatically adjusts for line  
voltages from 90 to 260 V and line frequencies from 47 to 63 Hz.  
Security and Network Management  
Use AES encryption — Enable the integrated AES encryption to automatically  
encrypt calls to other AES-capable systems, without external encryption  
equipment.  
Remote access — Configure, manage, and monitor the system from a remote  
computer using the V500 web interface (the system’s web interface), the  
Polycom Global ManagementSystem, or SNMP. Alternatively, you can  
choose not to allow remote management.  
Secure system management — The local administrator’s password on the  
system prevents others from changing system configuration while allowing  
you to manage the system.  
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Administrator’s Guide for the V500 System  
Call Detail Reports — Access the system’s call history from the V500 web  
interface. You can download the data to a spreadsheet application for sorting  
and formatting.  
Remote diagnostics — Tools in the V500 web interface allow you to identify  
and correct issues that affect the video conferencing experience.  
SNMP reporting — The V500 system sends SNMP reports to indicate a total  
of 31 conditions.  
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Chapter 1 - Introducing the V500 System  
Standard System Components  
This section describes the standard components that come with the V500 system.  
Two models of the V500 system are available — IP only, and IP with ISDN.  
Name  
Component  
Description  
V500 System  
The V500 system delivers high-quality,  
face-to-face video communication in a  
sleek package that includes the camera  
and microphone.  
Remote Control  
The remote control is designed to make  
it easy to set up and operate the system  
— color-coded buttons correspond to  
system features.  
Composite video  
cable  
The composite video cable is a triple  
RCA cable with S-video that connects  
the V500 system to a monitor.  
LAN cable  
BRI cable  
The LAN cable connects the system to  
the IP network.  
The BRI cable connects the system to  
the ISDN.  
(IP with ISDN  
model only)  
Power supply  
The power supply connects power to  
the system.  
Documentation  
Read Me First  
Setting Up the V500 System  
V500 system documentation CD  
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Administrator’s Guide for the V500 System  
Optional System Components  
To extend what you do with your V500 system, the following additional options  
are available. For information about ordering these options, please see your  
Polycom distributor.  
Single BRI network interface — Connect the system to use ISDN.  
Headphone — Listen privately by adding your own headphone using the  
3.5 mm stereo mini jack.  
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Setting Up Your System Hardware  
This chapter describes how to set up your system with the required components  
and optional equipment. If you need additional installation information, refer to  
the system setup document that was provided with your system.  
For optional components, you can also refer to the setup sheet that was shipped  
with the component.  
www.polycom.com/videodocumentation.  
What’s in this Chapter?  
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